I had actually tried the queue specific scrip but it wasn't working so I changed it to a global thinking that was the problem. That didn't work either.
Keep up with me and what I'm up to: http://theillien.blogspot.com Roy El-Hames wrote: > Hi Mathew; > 1- What don't you create a queue scrip/template instead of global one, > ie create you scrip with > > Condition: On Queue Change > Action: Notify Requestors > Template: Global template: MoveToCCEng > Stage: TransactionCreate > > in/on your CCEng Queue > > 2- If you have a defined Condition or/and action then the system wont > look in the custom boxes .. if you want custom condition then change the > Condition to User Defined.same for Action etc .. > > Regards; > Roy > > Mathew Snyder wrote: >> I've created my template under Global. I've also set under Global the >> scrip with: >> Condition: On Queue Change >> Action: Notify Requestors >> Template: Global template: MoveToCCEng >> Stage: TransactionCreate >> >> I need this to fire off only when a ticket is moved to the CCEng >> queue. I'm >> guessing that I need a Custom Condition which will check that the >> queue is >> actually the one in question. However, I don't think I know what I >> should be >> making it look like. >> >> Perhaps >> if (($self->TransactionObj->Type eq "Queue") and >> ($self->TransactionObj->NewValue eq "CCEng")) { >> return 1; >> }else{ >> return undef; >> } >> is what I'm looking for? But that doesn't work either. >> >> Can someone shed some light please? >> >> Thanks, >> Mathew >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
