sorry-- yes,
$self->TransactionObj->NewValue eq "CCEng" looks good to me.
Mathew Snyder wrote:
How will that know which Queue a ticket is being moved to? Would I still use
the $self->TransactionObj->NewValue eq "CCEng" conditional?
Keep up with me and what I'm up to: http://theillien.blogspot.com
Forrest Blount wrote:
You don't want $self->TransactionObj->Type eq "Queue" because Type can't
be set to Queue.
You want $self->TransactionObj->Type eq "Set"
& $self->TransactionObj->Field eq "Queue"
and that should work, i think.
f
On 7/31/07, *Mathew Snyder* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
I've created my template under Global. I've also set under Global
the scrip with:
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
I need this to fire off only when a ticket is moved to the CCEng
queue. I'm
guessing that I need a Custom Condition which will check that the
queue is
actually the one in question. However, I don't think I know what I
should be
making it look like.
Perhaps
if (($self->TransactionObj->Type eq "Queue") and
($self->TransactionObj->NewValue eq "CCEng")) {
return 1;
}else{
return undef;
}
is what I'm looking for? But that doesn't work either.
Can someone shed some light please?
Thanks,
Mathew
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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