I made the changes and used the Blank template. I still haven't received anything via mail.
Keep up with me and what I'm up to: http://theillien.blogspot.com Roy El-Hames wrote: > Mathew; > Just apply the same you have there: > > Condition: On Queue Change > Action: Notify Requestors > Template: Global template: MoveToCCEng > Stage: TransactionCreate > > as a queue script on your CCEng queue and it should work, my guess is > your template not working as a test a default template and see if it > works .. > Good luck ; > Roy > > > Mathew Snyder wrote: >> I had actually tried the queue specific scrip but it wasn't working so >> I changed >> it to a global thinking that was the problem. That didn't work either. >> >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> >> >> Roy El-Hames wrote: >> >>> Hi Mathew; >>> 1- What don't you create a queue scrip/template instead of global one, >>> ie create you scrip with >>> >>> Condition: On Queue Change >>> Action: Notify Requestors >>> Template: Global template: MoveToCCEng >>> Stage: TransactionCreate >>> >>> in/on your CCEng Queue >>> >>> 2- If you have a defined Condition or/and action then the system wont >>> look in the custom boxes .. if you want custom condition then change the >>> Condition to User Defined.same for Action etc .. >>> >>> Regards; >>> Roy >>> >>> Mathew Snyder wrote: >>> >>>> I've created my template under Global. I've also set under Global the >>>> scrip with: >>>> Condition: On Queue Change >>>> Action: Notify Requestors >>>> Template: Global template: MoveToCCEng >>>> Stage: TransactionCreate >>>> >>>> I need this to fire off only when a ticket is moved to the CCEng >>>> queue. I'm >>>> guessing that I need a Custom Condition which will check that the >>>> queue is >>>> actually the one in question. However, I don't think I know what I >>>> should be >>>> making it look like. >>>> >>>> Perhaps >>>> if (($self->TransactionObj->Type eq "Queue") and >>>> ($self->TransactionObj->NewValue eq "CCEng")) { return 1; >>>> }else{ >>>> return undef; >>>> } >>>> is what I'm looking for? But that doesn't work either. >>>> >>>> Can someone shed some light please? >>>> >>>> Thanks, >>>> Mathew >>>> >>> >> >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
