How will that know which Queue a ticket is being moved to? Would I still use the $self->TransactionObj->NewValue eq "CCEng" conditional?
Keep up with me and what I'm up to: http://theillien.blogspot.com Forrest Blount wrote: > You don't want $self->TransactionObj->Type eq "Queue" because Type can't > be set to Queue. > > You want $self->TransactionObj->Type eq "Set" > & $self->TransactionObj->Field eq "Queue" > > and that should work, i think. > > f > > On 7/31/07, *Mathew Snyder* <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > I've created my template under Global. I've also set under Global > the scrip with: > Condition: On Queue Change > Action: Notify Requestors > Template: Global template: MoveToCCEng > Stage: TransactionCreate > > I need this to fire off only when a ticket is moved to the CCEng > queue. I'm > guessing that I need a Custom Condition which will check that the > queue is > actually the one in question. However, I don't think I know what I > should be > making it look like. > > Perhaps > if (($self->TransactionObj->Type eq "Queue") and > ($self->TransactionObj->NewValue eq "CCEng")) { > return 1; > }else{ > return undef; > } > is what I'm looking for? But that doesn't work either. > > Can someone shed some light please? > > Thanks, > Mathew > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
