This tells you the problem is with your template, I usually have the
following 2 lines at the very top of the template:
Subject: New Correspondence: {$Ticket->Subject}
RT-Attach-Message: Yes
Then leave 2 empty lines (you should do that) before adding any template
text.
If you are questioning NotifyActor, its a preferences if you want people
to receive notifications on what they just did then turn it off else
keep it off.
I typically test with a test user, so emails are fired to me(my rt user
account).
Best of luck;
Roy
Mathew Snyder wrote:
Stephen Turner wrote:
At Tuesday 7/31/2007 01:15 PM, Mathew Snyder wrote:
I made the changes and used the Blank template. I still haven't received
anything via mail.
The Blank template doesn't send mail - in fact that's why it's there, so
you can have a scrip that doesn't send mail. Try the Transaction template.
Steve
I got it to work using the Admin Correspondence template when the NotifyActor
variable is set to '1'. However, as soon as I turn that off, no emails are sent
out.
Keep up with me and what I'm up to: http://theillien.blogspot.com
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