Deepika,
We have developed two users guides; 1 for regular users (those that
"create" tickets and the other for those that work manage a queue. We
use RT to manage all of our software maintenence requests and projects.
If you do not use RT for software maintenence, then our guides probably
would not help you. However, I can send you our list of the rights &
Privileges and how we use them. along with our glossary of terms. If
you're using RT as a help desk tool then our stuff may not help you.
Kenn
LBNL
On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
Kevin-
Is there any users manual and administrators manual available for RT?
~~~~~~~~~~~~~~~~~~~~~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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