Deepika,
What version do you have? I have two Queue Admin guides, 1 for 3.4.4
and another for 3.6.4.
Kenn
LBNL
On 1/14/2008 3:09 PM, Deepika Bhatia wrote:
We are using RT as a help desk tool and what I am looking for is the one that
work and manage the queue. I don't need the create tickets one.
Deepika
-----Original Message-----
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, January 14, 2008 3:05 PM
To: Deepika Bhatia
Cc: [email protected]
Subject: Re: [rt-users] Documentation.
Deepika,
We have developed two users guides; 1 for regular users (those that
"create" tickets and the other for those that work manage a queue. We
use RT to manage all of our software maintenence requests and projects.
If you do not use RT for software maintenence, then our guides probably
would not help you. However, I can send you our list of the rights &
Privileges and how we use them. along with our glossary of terms. If
you're using RT as a help desk tool then our stuff may not help you.
Kenn
LBNL
On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
Kevin-
Is there any users manual and administrators manual available for RT?
~~~~~~~~~~~~~~~~~~~~~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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