Kieth,
Do they have the "OwnTicket" right for that queue?
Kenn
LBNL
On 2/22/2008 11:45 AM, Keith Edmunds wrote:
> Any suggestions that could help with this? I had one off-list suggestion
> to make sure that the user logged out/in after the permission change,
> which was being done.
>
> Thanks,
> Keith
>
>> RT 3.6.1
>>
>> We have four users on this system. In "10 newest unowned tickets", one
>> user has the ticket number as a link and also a 'take' link; the other
>> three users have only a plain-text ticket number and no take link.
>>
>> At first I thought this was down to permissions, but I have granted one
>> use full global permissions and there has been no change.
>>
>> Where should I be looking to try to resolve this?
>>
>> Thanks,
>> Keith
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