Sorry to reactivate this thread, but I'm stumped by this. I'm not even sure what to do to start resolving it.
The problem: RT 3.6.1: We have four users on this system. In "10 newest unowned tickets", one user has the ticket number as a link and also a 'take' link; the other three users have only a plain-text ticket number and no take link. What I've checked/done so far: - one affected user has been granted full global permissions - that user has logged out and back in - that user, and the one that works, have the query for the unowned tickets - they both have the same display template Where can I look next? Thanks, Keith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
