Further information: users who don't see a "take" link can, in fact, take tickets by entering the ticket number in the search box, displaying the ticket and then clicking on the "take" link at the top of the page.
So it would appear that this is not a permissions issue. Any more ideas as to how I can debug this? Thanks, Keith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
