Thanks Kenn. I agree about using groups rather than granting rights to users individually, and I also agree that it is inappropriate to grant all global rights "all over the place". The latter action was taken only to try to find what the problem is. However, given that a user with full global rights does not see a 'take' link, I don't think it can be that. In other words, I agree with the philosophy in your post, but it doesn't solve the problem.
I appreciate you taking the time to reply. Keith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
