On Sun, Feb 24, 2008 at 07:18:25PM +0000, Keith Edmunds wrote: > > Do they have the "OwnTicket" right for that queue? > > Yes, the user (for testing purposes) has full rights. >
Maybe those users have different "RT at a glance" than global "RT at a glance". Look at the query used in his "RT at a glance", go on "advanced" in the query builder and look the displya template to control if there is links. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
