At Tuesday 4/22/2008 05:37 PM, Thierry Thelliez wrote: >I am still stuck trying to have the CC field working (not the watcher): . > >According to the log, my added scrip (On Resolve Notify Other >Recipients with template Resolved) is called but no emails are going >out for the CC field: 'No recipients found. Not sending.'. > >On the other hand, the default scrip #9 (On Comment Notify Other >Recipients as Comment with template Correspondence) works for the CC >field (if some text is present in the Message box). > >What am I missing? > >Thierry
Thierry, The issue is that there's no way in the UI to specify "other recipients" for a resolve transaction. The "other recipients" actions can only be used in the context of a reply or comment. It's not immediately obvious, but if you resolve the ticket from Ticket/Update.html, there are two transactions in play - a comment (if you enter something in the message box) and a resolve. The other recipients you enter in the Cc/Bcc fields apply to the comment, not the resolve. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
