Thierry,
Offhand, I can only think of a couple reasons. One is that the User ID
you specified in the ticket CC field is invalid for some reason (not
privileged or not in User table). The other is that your scrip should
say the action is "Notify CC's" and not "Notify Others". I'd got to the
DB first to see if you can see the user ID you are entering. Maybe the
CC field needs the entire email address and not just the user id? Hope
this helps.
Kenn
LBNL
On 4/22/2008 2:37 PM, Thierry Thelliez wrote:
> I am still stuck trying to have the CC field working (not the watcher): .
>
> According to the log, my added scrip (On Resolve Notify Other
> Recipients with template Resolved) is called but no emails are going
> out for the CC field: 'No recipients found. Not sending.'.
>
> On the other hand, the default scrip #9 (On Comment Notify Other
> Recipients as Comment with template Correspondence) works for the CC
> field (if some text is present in the Message box).
>
> What am I missing?
>
> Thierry
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