On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <[email protected]> said: > I have a need of a scrip that will take the CC adressees of an email > and make them the "ticket" CC's when the ticket is created via email. > Has anyone done this? Can anyone point me to an example or such a > scrip? I can write the part that recognizes an email "create". I just > don't know how to parse out the "cc" addressees. HELP! Thanks.
Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm. You'll want to set $RTAddressRegexp as well so RT doesn't add its own address as a CC. http://wiki.bestpractical.com/view/RTAddressRegexp _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
