Nick,
I don't want this for ALL my queues, just one.
Kenn
LBNL
On 4/30/2009 2:07 PM, Nick Kartsioukas wrote:
On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <[email protected]>
said:
I have a need of a scrip that will take the CC adressees of an email
and make them the "ticket" CC's when the ticket is created via email.
Has anyone done this? Can anyone point me to an example or such a
scrip? I can write the part that recognizes an email "create". I just
don't know how to parse out the "cc" addressees. HELP! Thanks.
Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm. You'll want
to set $RTAddressRegexp as well so RT doesn't add its own address as a
CC. http://wiki.bestpractical.com/view/RTAddressRegexp
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
