Sorry, Perhaps I should have explained this a bit more. When users
login and click on create ticket their tickets are not created in the
default queue, but rather in a first queue on the list. Our default
queue name happens to be in the middle of the dozen queues.
Cheers,
Hossein
On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
Dear all,
I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen
queues we have, but it doesn't work. When users login they see the
first queue in alphabetical order!
Any ideas why?
Many thanks in advance, and cheers,
Hossein Rafighi
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