On Wed, Jul 07, 2010 at 12:25:41PM -0500, Damon Wang wrote: > Just installed RT 3.6.5
That is a really old version of RT (2.5+ years) > and ran into an unfortunate interaction with our mail > setup. When RT start firing off emails bcc'ed to all Cc and AdminCc watchers, > this triggers an anti-spam measure and requires my boss to manually approve > each message. > > Can RT can be configured to send notices to Cc/AdminCc watchers with their > email addresses in the Cc: or To: header instead of Bcc: ? You'd have to change lib/RT/Action/Notify.pm > I suspect RT uses Bcc to conceal the (presumably internal) AdminCc people's > email addresses from the (possibly external) Cc watchers, but this is not a > concern for us. (Please do tell me if there are any other reasons to stick > with > Bcc's, though.) > > I couldn't find any likely-looking config directives on the wiki, and it seems > like the default scrips just reference built-in actions like "Notify Ccs". I > don't want to start guerrilla patching the RT source, because it's just > another > thing to maintain and we don't have any good Perl hackers on staff to do it. > Another option is obviously to alter our mail setup, but the sysadmin in > question is reluctant to do (for good reason) that until we've exhausted all > other possibilities. -kevin
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