On Wed, Jul 07, 2010 at 12:05:53PM -0700, Hossein Rafighi wrote: > Hi Kenn, > > Thanks for the reply. The only problem is that my users are 99% > unprivileged users and don't > have ModifySelf rights. I am looking at: > > [1]http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded > for a possible > solution.
DefaultQueue applies to the Privileged user interface, not Create Tickets in SelfService. I'd accept a patch that either adds additional documentation to RT_Config.pm or adds the feature to SelfService -kevin > On 7/7/2010 11:38 AM, Kenneth Crocker wrote: > > Hossein, > > Setting a default Queue is done in the "Preferences" for each individual > user. Unless a user > has set the default queue in the preferences, it isn't set. > > Kenn > LBNL > > On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi > <[2][email protected]> wrote: > > Sorry, Perhaps I should have explained this a bit more. When users > login and click on > create ticket their tickets are not created in the default queue, but > rather in a first > queue on the list. Our default queue name happens to be in the middle > of the dozen queues. > > Cheers, > Hossein > > On 7/7/2010 10:54 AM, Hossein Rafighi wrote: > > Dear all, > > I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen > queues we have, but it > doesn't work. When users login they see the first queue in > alphabetical order! > > Any ideas why? > > Many thanks in advance, and cheers, > Hossein Rafighi > > -- > _____ _____ _____ _ _ _ _ ____ Hossein Rafighi > |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall > | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 > | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 > | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 > |_| |_| \_\|_____| \___/ |_| |_||_| Website: > [3]http://www.triumf.ca > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at [4]http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at [5]http://rtbook.bestpractical.com > > -- > _____ _____ _____ _ _ _ _ ____ Hossein Rafighi > |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall > | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 > | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 > | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 > |_| |_| \_\|_____| \___/ |_| |_||_| Website: [6]http://www.triumf.ca > > References > > Visible links > 1. > http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded > 2. mailto:[email protected] > 3. http://www.triumf.ca/ > 4. http://rtbook.bestpractical.com/ > 5. http://rtbook.bestpractical.com/ > 6. http://www.triumf.ca/ > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
