I added: Set($DefaultQueue, 'Help');
To my RT_Siteconfig.pm -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Hossein Rafighi Sent: Wednesday, July 07, 2010 1:06 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] DefaultQueue Sorry, Perhaps I should have explained this a bit more. When users login and click on create ticket their tickets are not created in the default queue, but rather in a first queue on the list. Our default queue name happens to be in the middle of the dozen queues. Cheers, Hossein On 7/7/2010 10:54 AM, Hossein Rafighi wrote: > Dear all, > > I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen > queues we have, but it doesn't work. When users login they see the > first queue in alphabetical order! > > Any ideas why? > > Many thanks in advance, and cheers, > Hossein Rafighi > -- _____ _____ _____ _ _ _ _ ____ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com