Hi Kenn,
Thanks for the reply. The only problem is that my users are 99%
unprivileged users and don't have ModifySelf rights. I am looking at:
http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded
for a possible solution.
Cheers,
Hossein
On 7/7/2010 11:38 AM, Kenneth Crocker wrote:
Hossein,
Setting a default Queue is done in the "Preferences" for each
individual user. Unless a user has set the default queue in the
preferences, it isn't set.
Kenn
LBNL
On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi
<[email protected] <mailto:[email protected]>> wrote:
Sorry, Perhaps I should have explained this a bit more. When
users login and click on create ticket their tickets are not
created in the default queue, but rather in a first queue on the
list. Our default queue name happens to be in the middle of the
dozen queues.
Cheers,
Hossein
On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
Dear all,
I've set the DefaultQueue in RT_SiteConfig.pm to one of the
dozen queues we have, but it doesn't work. When users login
they see the first queue in alphabetical order!
Any ideas why?
Many thanks in advance, and cheers,
Hossein Rafighi
--
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047
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|_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047
| | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074
|_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
