Hossein, Setting a default Queue is done in the "Preferences" for each individual user. Unless a user has set the default queue in the preferences, it isn't set.
Kenn LBNL On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi <[email protected]>wrote: > Sorry, Perhaps I should have explained this a bit more. When users login > and click on create ticket their tickets are not created in the default > queue, but rather in a first queue on the list. Our default queue name > happens to be in the middle of the dozen queues. > > Cheers, > Hossein > > > On 7/7/2010 10:54 AM, Hossein Rafighi wrote: > >> Dear all, >> >> I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues >> we have, but it doesn't work. When users login they see the first queue in >> alphabetical order! >> >> Any ideas why? >> >> Many thanks in advance, and cheers, >> Hossein Rafighi >> >> > -- > _____ _____ _____ _ _ _ _ ____ Hossein Rafighi > |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall > | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 > | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 > | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 > |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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