Hello Everybody, We have a strange problem on our RT, some of our user (on the same domain) can't create a ticket. Rt won't create the user on the DB and log an error message. Obviously everyone has the right for create and reply to ticket.
I have seen a mail on the list from Anne in May 2004 for the same error who has fix in 3.0.1 (:o/) If someone has ever seen this error, i will be happy to have your point of view on this problem. *Error Log :* [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (mka...@***.fr). You might need to grant 'Everyone' the right 'CreateTicket' for the queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) *Operating System :* Linux rt1.universe.local 2.6.31-22-generic-pae #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux *Apache :* Server version: Apache/2.2.12 (Ubuntu) - Server built: Aug 16 2010 17:37:49 *Perl :* This is perl, v5.10.0 built for i486-linux-gnu-thread-multi *Fetchmail :* version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with exchange *Plugins RT : * 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', 'RT::FM' Thanks in advance, Fabrice
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