Hello Kenneth,
Thanks for your answer.
I have ever try to create manually user but i can't. I think i can
create it directly in the DB but i m afraid to change this brutaly.
For allow automatic adding of a user i have see this in KB :
Adding in my RT_SiteConfig :
Set($AutoCreate, {Privileged => 0});
But i m not sure with the Privileged => 0, because i want the
autocreate user in Unpriveleged group.
Thanks again :)
Fabrice
2010/9/24 Kenneth Crocker <[email protected]>
>
> Fabrice,
>
> Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever and
> the From Email address doesn't pass muster with that process, that would
> cause the problem. The User referred to in the From Email address is
> obviously NOT on the User Table AND the error message says your configuration
> set up doesn't allow adding someone. So, I think that either you get that
> email/user defined in whatever method you use for ExternalAuth OR you change
> your setting to allow automatic adding of a user OR add them manually.
> Unless, of course, you find some other reason for the error. That's all I can
> think of.
>
> Kenn
> LBNL
>
> On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <[email protected]> wrote:
>>
>> Hello Everybody,
>>
>> We have a strange problem on our RT, some of our user (on the same domain)
>> can't create a ticket. Rt won't create the user on the DB and log an error
>> message. Obviously everyone has the right for create and reply to ticket.
>>
>> I have seen a mail on the list from Anne in May 2004 for the same error who
>> has fix in 3.0.1 (:o/)
>>
>> If someone has ever seen this error, i will be happy to have your point of
>> view on this problem.
>>
>> Error Log :
>> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and RT's
>> configuration does not allow for the creation of a new user for your email.
>> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and RT's
>> configuration does not allow
>> for the creation of a new user for this email (mka...@***.fr). You might
>> need to grant 'Everyone' the right 'CreateTicket' for the
>> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>
>> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae #65-Ubuntu
>> SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
>> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built: Aug 16
>> 2010 17:37:49
>> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
>> Fetchmail : version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
>> exchange
>> Plugins RT : 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', 'RT::FM'
>>
>> Thanks in advance,
>> Fabrice
>>
>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
