Hey Kenneth, It was the problem i have set : Set($AutoCreateNonExternalUsers, 1); from Set($AutoCreateNonExternalUsers, 0); and it fixed my problem. Thanks very much for your help ! :)
Have a good day / night ! Fabrice 2010/9/24 Kenneth Crocker <[email protected]> > Fabrice, > > Maybe I should read the RT_Config file first before I send out crap. You > were right with the first config setting: > > Set($AutoCreate, {Privileged => 0}); > > This will turn on AutoCreate and set them to Unprivileged (Privileged = 0 > which is OFF). > > Kenn > LBNL > > > On Fri, Sep 24, 2010 at 10:24 AM, Kenneth Crocker <[email protected]>wrote: > >> Fabrice, >> >> Or maybe this instead: >> >> Set($AutoCreate, 'UnPrivileged'); >> >> Kenn >> LBNL >> >> >> On Fri, Sep 24, 2010 at 10:16 AM, Kenneth Crocker <[email protected]>wrote: >> >>> Fabrice, >>> >>> Try this and bounce it and let's see what happens: >>> >>> Set($AutoCreate, {UnPrivileged => 1}); >>> >>> fingers crossed. >>> >>> Kenn >>> LBNL >>> >>> >>> On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <[email protected]> wrote: >>> >>>> Hello Kenneth, >>>> >>>> Thanks for your answer. >>>> I have ever try to create manually user but i can't. I think i can >>>> create it directly in the DB but i m afraid to change this brutaly. >>>> For allow automatic adding of a user i have see this in KB : >>>> >>>> Adding in my RT_SiteConfig : >>>> >>>> Set($AutoCreate, {Privileged => 0}); >>>> >>>> But i m not sure with the Privileged => 0, because i want the >>>> autocreate user in Unpriveleged group. >>>> >>>> Thanks again :) >>>> >>>> Fabrice >>>> >>>> >>>> >>>> 2010/9/24 Kenneth Crocker <[email protected]> >>>> > >>>> > Fabrice, >>>> > >>>> > Could be a couple of things. If you're using >>>> ExternalAuth/LDAP/Whatever and the From Email address doesn't pass muster >>>> with that process, that would cause the problem. The User referred to in >>>> the >>>> From Email address is obviously NOT on the User Table AND the error message >>>> says your configuration set up doesn't allow adding someone. So, I think >>>> that either you get that email/user defined in whatever method you use for >>>> ExternalAuth OR you change your setting to allow automatic adding of a user >>>> OR add them manually. Unless, of course, you find some other reason for the >>>> error. That's all I can think of. >>>> > >>>> > Kenn >>>> > LBNL >>>> > >>>> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <[email protected]> wrote: >>>> >> >>>> >> Hello Everybody, >>>> >> >>>> >> We have a strange problem on our RT, some of our user (on the same >>>> domain) can't create a ticket. Rt won't create the user on the DB and log >>>> an >>>> error message. Obviously everyone has the right for create and reply to >>>> ticket. >>>> >> >>>> >> I have seen a mail on the list from Anne in May 2004 for the same >>>> error who has fix in 3.0.1 (:o/) >>>> >> >>>> >> If someone has ever seen this error, i will be happy to have your >>>> point of view on this problem. >>>> >> >>>> >> Error Log : >>>> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, >>>> and RT's configuration does not allow for the creation of a new user for >>>> your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) >>>> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, >>>> and RT's configuration does not allow >>>> >> for the creation of a new user for this email (mka...@***.fr). You >>>> might need to grant 'Everyone' the right 'CreateTicket' for the >>>> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) >>>> >> >>>> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae >>>> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux >>>> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built: Aug >>>> 16 2010 17:37:49 >>>> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi >>>> >> Fetchmail : version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP >>>> with exchange >>>> >> Plugins RT : 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', >>>> 'RT::FM' >>>> >> >>>> >> Thanks in advance, >>>> >> Fabrice >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >>>> >> Last one this year -- Learn how to get the most out of RT! >>>> > >>>> > >>>> > >>>> > RT Training in Washington DC, USA on Oct 25 & 26 2010 >>>> > Last one this year -- Learn how to get the most out of RT! >>>> >>> >>> >> > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
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