Fabrice, Or maybe this instead:
Set($AutoCreate, 'UnPrivileged'); Kenn LBNL On Fri, Sep 24, 2010 at 10:16 AM, Kenneth Crocker <[email protected]> wrote: > Fabrice, > > Try this and bounce it and let's see what happens: > > Set($AutoCreate, {UnPrivileged => 1}); > > fingers crossed. > > Kenn > LBNL > > > On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <[email protected]> wrote: > >> Hello Kenneth, >> >> Thanks for your answer. >> I have ever try to create manually user but i can't. I think i can >> create it directly in the DB but i m afraid to change this brutaly. >> For allow automatic adding of a user i have see this in KB : >> >> Adding in my RT_SiteConfig : >> >> Set($AutoCreate, {Privileged => 0}); >> >> But i m not sure with the Privileged => 0, because i want the >> autocreate user in Unpriveleged group. >> >> Thanks again :) >> >> Fabrice >> >> >> >> 2010/9/24 Kenneth Crocker <[email protected]> >> > >> > Fabrice, >> > >> > Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever >> and the From Email address doesn't pass muster with that process, that would >> cause the problem. The User referred to in the From Email address is >> obviously NOT on the User Table AND the error message says your >> configuration set up doesn't allow adding someone. So, I think that either >> you get that email/user defined in whatever method you use for ExternalAuth >> OR you change your setting to allow automatic adding of a user OR add them >> manually. Unless, of course, you find some other reason for the error. >> That's all I can think of. >> > >> > Kenn >> > LBNL >> > >> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <[email protected]> wrote: >> >> >> >> Hello Everybody, >> >> >> >> We have a strange problem on our RT, some of our user (on the same >> domain) can't create a ticket. Rt won't create the user on the DB and log an >> error message. Obviously everyone has the right for create and reply to >> ticket. >> >> >> >> I have seen a mail on the list from Anne in May 2004 for the same error >> who has fix in 3.0.1 (:o/) >> >> >> >> If someone has ever seen this error, i will be happy to have your point >> of view on this problem. >> >> >> >> Error Log : >> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and >> RT's configuration does not allow for the creation of a new user for your >> email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) >> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and >> RT's configuration does not allow >> >> for the creation of a new user for this email (mka...@***.fr). You >> might need to grant 'Everyone' the right 'CreateTicket' for the >> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) >> >> >> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae >> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux >> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built: Aug >> 16 2010 17:37:49 >> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi >> >> Fetchmail : version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with >> exchange >> >> Plugins RT : 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', >> 'RT::FM' >> >> >> >> Thanks in advance, >> >> Fabrice >> >> >> >> >> >> >> >> >> >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> >> Last one this year -- Learn how to get the most out of RT! >> > >> > >> > >> > RT Training in Washington DC, USA on Oct 25 & 26 2010 >> > Last one this year -- Learn how to get the most out of RT! >> > >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
