Fabrice, Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever and the *From* Email address doesn't pass muster with that process, that would cause the problem. The User referred to in the *From* Email address is obviously NOT on the User Table AND the error message says your configuration set up doesn't allow adding someone. So, I think that either you get that email/user defined in whatever method you use for ExternalAuth OR you change your setting to allow automatic adding of a user OR add them manually. Unless, of course, you find some other reason for the error. That's all I can think of.
Kenn LBNL On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <[email protected]> wrote: > Hello Everybody, > > We have a strange problem on our RT, some of our user (on the same domain) > can't create a ticket. Rt won't create the user on the DB and log an error > message. Obviously everyone has the right for create and reply to ticket. > > I have seen a mail on the list from Anne in May 2004 for the same error who > has fix in 3.0.1 (:o/) > > If someone has ever seen this error, i will be happy to have your point of > view on this problem. > > *Error Log :* > [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and > RT's configuration does not allow for the creation of a new user for your > email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) > [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and > RT's configuration does not allow > for the creation of a new user for this email (mka...@***.fr). You might > need to grant 'Everyone' the right 'CreateTicket' for the > queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) > > *Operating System :* Linux rt1.universe.local 2.6.31-22-generic-pae > #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux > *Apache :* Server version: Apache/2.2.12 (Ubuntu) - Server built: Aug 16 > 2010 17:37:49 > *Perl :* This is perl, v5.10.0 built for i486-linux-gnu-thread-multi > *Fetchmail :* version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with > exchange > *Plugins RT : * 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', > 'RT::FM' > > Thanks in advance, > Fabrice > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
