Fabrice, Not the cause, but giving a hint as to the cause. We need to see* WHY* a particular user's info can't be set.
Are you using ExternalAuth and what form? LDAP? If LDAP, what do you have for this setting: *Set($AutoCreateNonExternalUsers, 0);* Kenn LBNL ** On Mon, Sep 27, 2010 at 6:19 AM, Fabrice <[email protected]> wrote: > Hello Kenneth, and thanx for all your answers :). > > This morning i have try to set "Set($AutoCreate, {Privileged => 0});" but > it seems not working : > > - That is what i have in my rt log : > *[Mon Sep 27 12:10:33 2010] [crit]: User creation failed in mailgateway: > Could not set user info (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)* > *[Mon Sep 27 12:10:33 2010] [warning]: Couldn't load user > 'jpar...@***.fr'.giving > up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)* > *[Mon Sep 27 12:10:33 2010] [crit]: User 'jpar...@***.fr' could not be > loaded in the mail gateway (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) > * > *[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and > RT's configuration does not allow* > *for the creation of a new user for this email (jpar...@***.fr).* > * > * > *You might need to grant 'Everyone' the right 'CreateTicket' for the* > *queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)* > *[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and > RT's configuration does not allow* > *for the creation of a new user for your email. > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)* > *[Mon Sep 27 12:10:33 2010] [error]: Could not record email: Could not > load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)* > *[Mon Sep 27 12:14:35 2010] [warning]: Couldn't load object > RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)* > *[Mon Sep 27 12:16:17 2010] [warning]: Couldn't load object > RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)* > > - i have receive this mail (on rt Owner Emailadress) : > *RT could not load a valid user, and RT's configuration does not allow for > the creation of a new user for this email (jpar...@***.fr).* > > You might need to grant 'Everyone' the right 'CreateTicket' for the queue > Support_B2C. > > In the log we can read : *Could not set user info * do you thnk that can > be the source of the problem ? > > Thanks in advance, > Fabrice > > > >
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