[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

[Kris Germann]

Is there a way to show a mandatory custom field ONLY when the ticket is 
first created?

I want people to enter phone numbers and dates of technical issues, 
however now they are being asked to enter them again when resolving the 
ticket, which really there is no point to since it's recorded already...
--
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5