Ruslan, Thank you, I've also forgot to mention that I'd like to keep the way the content of the custom field displays in the transaction body with 'ticket transactions' I may be wishing too much but who knows...
Kris Germann Supervisor, Sales & Technical Support Fibernetics Corp Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -----Original Message----- From: Ruslan Zakirov <[email protected]> Sender: [email protected] Date: Thu, 11 Nov 2010 21:42:03 To: Kris Germann<[email protected]> Cc: RT Users<[email protected]> Subject: Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create Hi Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket. Regards, Ruslan. From phone. 2010 11 11 18:46 пользователь "Kris Germann" <[email protected]> написал: > Is there a way to show a mandatory custom field ONLY when the ticket is > first created? > > I want people to enter phone numbers and dates of technical issues, > however now they are being asked to enter them again when resolving the > ticket, which really there is no point to since it's recorded already... > -- > > Kris > Supervisor, Sales & Technical Support > Fibernetics Corporation > 605 Boxwood Drive > Cambridge ON, N3E1A5
