In addition, recording dates when 'Type' is 'select date' seems to show
this in the transaction when the ticket is created:
Title of Custom Field: Thu Nov 18 00:00:00 2010
-- 00:00:00 indicating that I am able to enter a time _somewhere_ ...
however I cannot find out how to... Am I blind?
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
On 11/11/2010 10:45 AM, Kris Germann wrote:
Is there a way to show a mandatory custom field ONLY when the ticket
is first created?
I want people to enter phone numbers and dates of technical issues,
however now they are being asked to enter them again when resolving
the ticket, which really there is no point to since it's recorded
already...
--
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
