Thanks Emmanuel, where would I go in my CallBack dir?
I have two sub dir's which are CheckMandatoryFields and RTx-Calendar ...
I believe I'd have to create a Create.html for RT to call on, right?
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
On 11/11/2010 01:57 PM, Emmanuel Lacour wrote:
On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote:
Is there a way to show a mandatory custom field ONLY when the ticket
is first created?
There is something like this in RT todo list ...
http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest
I want people to enter phone numbers and dates of technical issues,
however now they are being asked to enter them again when resolving
the ticket, which really there is no point to since it's recorded
already...
As far as I know, displaying CF edit on correspond/comment/resolve is
not in RT core, but often done by a callback. You have to tweak this
callback (or EditBasics if you use this to resolve the ticket) to not
display edition of CF already filled.
