Hi Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket.
Regards, Ruslan. From phone. 2010 11 11 18:46 пользователь "Kris Germann" <kris_germ...@295.ca> написал: > Is there a way to show a mandatory custom field ONLY when the ticket is > first created? > > I want people to enter phone numbers and dates of technical issues, > however now they are being asked to enter them again when resolving the > ticket, which really there is no point to since it's recorded already... > -- > > Kris > Supervisor, Sales & Technical Support > Fibernetics Corporation > 605 Boxwood Drive > Cambridge ON, N3E1A5
