On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote: > Is there a way to show a mandatory custom field ONLY when the ticket > is first created? >
There is something like this in RT todo list ... http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest > I want people to enter phone numbers and dates of technical issues, > however now they are being asked to enter them again when resolving > the ticket, which really there is no point to since it's recorded > already... As far as I know, displaying CF edit on correspond/comment/resolve is not in RT core, but often done by a callback. You have to tweak this callback (or EditBasics if you use this to resolve the ticket) to not display edition of CF already filled.
