Hello,
I'm in the process of installing & implementing the extension "RT::Extension::PriorityAsString". My first issue is with the "make" Can anyone tell me if this compile was successful? (please note the "Warning" although RT 3.8.8 is in fact installed and working for us): perl Makefile.PL PREFIX=/rt/perl Using RT configuration from /rt/perl/lib/RT.pm: ./html => /rt/perl/html ./lib => /rt/perl/lib Checking if your kit is complete... Looks good Warning: prerequisite RT 3.8.3 not found. Writing Makefile for RT::Extension::PriorityAsString [rtrac...@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make cp lib/RT/Extension/PriorityAsString.pm blib/lib/RT/Extension/PriorityAsString.pm Manifying blib/man3/RT::Extension::PriorityAsString.3pm [rtrac...@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make install Installing /rt/perl/lib/RT/Extension/PriorityAsString.pm Installing /rt/perl/man/man3/RT::Extension::PriorityAsString.3pm Appending installation info to /rt/perl/lib/perllocal.pod Installing /rt/perl/html/Ticket/Elements/ShowPriority Installing /rt/perl/html/Elements/SelectPriority Installing /rt/perl/html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once I've gone ahead and added the following lines to our "RT_SiteConfig.pm" file: Set(@Plugins, qw(... RT::Extension::PriorityAsString ...)); Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100)); Set(@PriorityAsStringOrder, qw(Low Medium High)); I've restarted the web server as instructed but I'm not seeing any indication that the number priorities are now strings. I'm thinking here that the non-standard "/rt" installation directory might be the issue but not sure where to look to make this work. One other "non-standard" location is the path for "RT_SiteConfig.pm" and other associated files, they live in "/rt/app/etc": [rtrac...@ithelpdesk etc]$ pwd /rt/app/etc [rtrac...@ithelpdesk etc]$ ls acl.Informix acl.Oracle acl.Sybase RT_Config.pm schema.Informix schema.mysql-4.1 schema.Pg schema.Sybase acl.mysql acl.Pg initialdata RT_SiteConfig.pm schema.mysql-4.0 schema.Oracle schema.SQLite Can anyone offer suggestions for how to troubleshoot? Thank you!, Brian [cid:[email protected]] Brian Thompson Senior Unix Systems Administrator Trident Microsystems, Inc. 1170 Kifer Road, Sunnyvale, CA 94086-5303 phone 408-962-5314 email [email protected]<mailto:[email protected]>
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