Hi Kevin,Let me try to explain the case. I installed RT 3.8.7 and SLA Extension
0.03. I have configured my RT_SiteConfig.pm as below:+++++#other settings#SLA
configSet(@Plugins, qw(RT::Extension::SLA));#other settings+++++then I
installed RTFM 2.4.1 but since I cannot new article with some error, I upgraded
it to RTFM 2.4.2.After researching for some best practice I found a good
setting and I apply it to my RT_SiteConfig.pm as below:+++++#other settings#SLA
configSet(@Plugins, qw(RT::Extension::SLA RT::FM));#other settings+++++After I
applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface
(I logged in as root). I can create article at this time. The problem is, when
create new ticket, my SLA extension assigned correct sla level I set up but it
never change due date/time like before. What are missing here? Can you advise
your configuration that made these two extensions work together? I do
appreciate your advice and wish all the best.Regards,Rithy> Date: Tue, 16 Nov
2010 10:02:56 -0500> From: [email protected]> To:
[email protected]> Subject: Re: [rt-users] RT 3.8.7 - Need
urgent help to configure RT::FM> > On Tue, Nov 16, 2010 at 01:57:52PM +0000,
Rithy R wrote:> > Please ... any one can help me...> > As mentioned in the bug
report you filed, it is hard to help without> knowing more about your actual
config (preferably from Configuration> -> Tools -> System COnfiguration) and
what you mean by 'the sla> extension stopped working'> > I've run RTFM and SLA
together without issue> > -kevin> > > > >
---------------------------------------------------------------------------------------------->
> > > From: [email protected]> > To: [email protected]> >
Date: Mon, 15 Nov 2010 09:16:08 +0000> > Subject: [rt-users] RT 3.8.7 - How to
configure RT::FM along with RT::Extension::SLA?> > > > Dear RT Community,> > My
RT was working with with below config:> > Set(@Plugins, qw(> >
RT::Extension::SLA> > ));> > After setup RTFM 2.4.2 my config look like this:>
> Set(@Plugins, qw(> > RT::Extension::SLA> > RT::FM> > ));> > Once I restart
apache, I found RTFM link in my RT home page but when new ticket is created,
my> > SLA extension stop working and it is no longer change the due date based
on SLA setup.> > Please kindly help to advise.> > Regards,> > Rithy
