On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote: > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 > web interface (I > logged in as root). I can create article at this time. The problem is, > when create new ticket, > my SLA extension assigned correct sla level I set up but it never change > due date/time like > before. What are missing here? Can you advise your configuration that made > these two > extensions work together? I do appreciate your advice and wish all the > best.
If you disable RTFM does it suddenly work again? The SLA extension works using Scrips, which RTFM doesn't change. -kevin
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