On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote: > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work > immediately, it can set due > date based on my setting just like before. Please kindly help out...
Does it happen on 3.8.8? -kevin > > Date: Tue, 16 Nov 2010 20:51:36 -0500 > > From: [email protected] > > To: [email protected] > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote: > > > After I applied the setting, restart apache I found RTFM menu in RT > 3.8.7 web interface (I > > > logged in as root). I can create article at this time. The problem is, > when create new > ticket, > > > my SLA extension assigned correct sla level I set up but it never > change due date/time > like > > > before. What are missing here? Can you advise your configuration that > made these two > > > extensions work together? I do appreciate your advice and wish all the > best. > > > > If you disable RTFM does it suddenly work again? The SLA extension > > works using Scrips, which RTFM doesn't change. > > > > -kevin
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