Hi Kevin, If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due date based on my setting just like before. Please kindly help out...
Regards,Rithy > Date: Tue, 16 Nov 2010 20:51:36 -0500 > From: [email protected] > To: [email protected] > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote: > > After I applied the setting, restart apache I found RTFM menu in RT > > 3.8.7 web interface (I > > logged in as root). I can create article at this time. The problem is, > > when create new ticket, > > my SLA extension assigned correct sla level I set up but it never change > > due date/time like > > before. What are missing here? Can you advise your configuration that > > made these two > > extensions work together? I do appreciate your advice and wish all the > > best. > > If you disable RTFM does it suddenly work again? The SLA extension > works using Scrips, which RTFM doesn't change. > > -kevin
