(11/03/24 12:55), Jon Baker wrote:
I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are,
:D
and so we set up her RT account to send her a daily dashboard e-mail. However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white. I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
>
I know Outlook is horrible with html e-mail support, but I'm a bit surprised that this occurred and that I can't find anything in the archives referencing it. Is there either;
I'm also surprised this is the first time that has come up. Unfortunately I don't have any solution ready for you.
a) A patch that modifies the outgoing e-mail to work with the limited Outlook html support or,
I haven't seen anything like that.
b) A way to send the dashboard e-mails as plain text instead of html?
I want to add this feature ( http://issues.bestpractical.com/Ticket/Display.html?id=12587 ) but unfortunately there's nothing that converts HTML to plaintext that both works well and that we can ship with RT.
I even have a branch in the code with everything done except actually calling whatever function to downgrade HTML to plaintext.
Thanks!
Shawn
