(11/03/24 14:42), Jon Baker wrote:
Thanks for the comments, Andres,
Unfortunately that's not going to be an acceptable solution, as the reason
we're wanting to use this feature is to make it reeeeeealy easy for this person
to see their ticket list. Even having that extra click would defeat what we're
trying to accomplish. Obviously they didn't notice that message when they
opened it initially.
So, is there any way I can send the dashboard as a text-only e-mail?
As I said in my other reply to you:
"I want to add this feature (
http://issues.bestpractical.com/Ticket/Display.html?id=12587 ) but
unfortunately there's nothing that converts HTML to plaintext that both
works well and that we can ship with RT.
"I even have a branch in the code with everything done except actually
calling whatever function to downgrade HTML to plaintext."
So: no, but I would love it, and I've wanted it ever since the first
dashboard email was generated.
Or a place that I can define how the html code looks myself?
Dashboards use RT's results-as-table templates directly, so you'd have
to look into paring that down.
One hook you get to manipulate this stuff is the config option
@EmailDashboardRemove, which is a list of regular expressions that will
be used to remove content from dashboard email before sending it out.
I'm skeptical that you'll be able to get something that Outlook will
render well, though.
A coworker pointed out that perhaps removing the blue background might
be good enough.
Shawn
On Mar 24, 2011, at 1:37 PM, Andres Bodhert wrote:
Hey John, I found out about that same issue as well. However when I upgraded to
Office 2010 on my PC, outlook displays a bar stating that to correctly view
this email I should click on it so it can open it up in the browser. Then it
looks like it should. Im pretty sure the email isn't pulling the CSS correctly
from the web server or something like that.
Regards,
Andrés
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon Baker
Sent: Thursday, March 24, 2011 1:53 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Subscription of Dashboard and Outlook
Sure thing, Thomas,
Here's a screenshot:
http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
On Mar 24, 2011, at 12:33 PM, rt-users-requ...@lists.bestpractical.com wrote:
On 24 Mar 2011 12:55, Jon Baker wrote:
I spent yesterday going on and on with our project manager about how wonderful
the dashboard subscriptions are, and so we set up her RT account to send her a
daily dashboard e-mail. However, when she got the e-mail, it looks terrible -
in mine, it looks all pretty like the RT home page, but in hers the blue
background is overwhelming with every other line in the list as white. I
finally concluded that the most likely issue is that she is using Outlook (I am
using Mac Mail).
Jon,
It'd be really useful to see a screenshot here as an example of what's
actually going wrong. Your conclusion is likely correct, but it'd be
good to see the problem to confirm.
Thomas
I know Outlook is horrible with html e-mail support, but I'm a bit
surprised that this occurred and that I can't find anything in the
archives referencing it. Is there either;
a) A patch that modifies the outgoing e-mail to work with the limited
Outlook html support or,
b) A way to send the dashboard e-mails as plain text instead of html?
Thanks!
--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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