(11/03/24 14:37), Andres Bodhert wrote:
Hey John, I found out about that same issue as well. However when I upgraded to
Office 2010 on my PC, outlook displays a bar stating that to correctly view
this email I should click on it so it can open it up in the browser. Then it
looks like it should. Im pretty sure the email isn't pulling the CSS correctly
from the web server or something like that.
The email is the same regardless of what mail client you're using. We
inline everything (CSS and images) for you, otherwise you might have to
teach your mail client how to authenticate against your RT server and
that would be a pain in the neck.
The real problem is that Outlook's rendering engine can't handle the
complicated HTML and CSS that we use for search results. This is why it
gives you a link to view the page in a browser.
Shawn
Regards,
Andrés
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Jon Baker
Sent: Thursday, March 24, 2011 1:53 PM
To: [email protected]
Subject: Re: [rt-users] Subscription of Dashboard and Outlook
Sure thing, Thomas,
Here's a screenshot:
http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
On Mar 24, 2011, at 12:33 PM, [email protected] wrote:
On 24 Mar 2011 12:55, Jon Baker wrote:
I spent yesterday going on and on with our project manager about how wonderful
the dashboard subscriptions are, and so we set up her RT account to send her a
daily dashboard e-mail. However, when she got the e-mail, it looks terrible -
in mine, it looks all pretty like the RT home page, but in hers the blue
background is overwhelming with every other line in the list as white. I
finally concluded that the most likely issue is that she is using Outlook (I am
using Mac Mail).
Jon,
It'd be really useful to see a screenshot here as an example of what's
actually going wrong. Your conclusion is likely correct, but it'd be
good to see the problem to confirm.
Thomas
I know Outlook is horrible with html e-mail support, but I'm a bit
surprised that this occurred and that I can't find anything in the
archives referencing it. Is there either;
a) A patch that modifies the outgoing e-mail to work with the limited
Outlook html support or,
b) A way to send the dashboard e-mails as plain text instead of html?
Thanks!
--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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