How can I get the default template for the reply or comment actions? I've been changing all the templates to see if I can get to the one that its using on those actions and still I cant get the attachments for that ticket
Joy Dragon unki no ryoushi On Mon, Aug 8, 2011 at 6:29 PM, Thomas Sibley <[email protected]> wrote: > On 08/08/2011 06:25 PM, Joanne Keown wrote: >> Subject: AutoReply: {$Ticket->Subject} >> Content-Type: text/html >> Content: >> RT-Attach-Message: yes > > Where'd that blank "Content:" header come from? Your template should be: > > Subject: AutoReply: {$Ticket->Subject} > Content-Type: text/html > RT-Attach-Message: yes > > Your autoreply text here. > > Thomas > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
