Hi Kevin,
Many thanks for the below. We have resolved this with the below
"Correspondence" Queue Template header;
Subject: AutoReply: {$Ticket->Subject}
RT-Attach-Message: yes
Content-Type: text/html
Thanks to everyone who helped out with this.
Kind regards
Jo
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Kevin Falcone
Sent: Wednesday, 10 August 2011 10:12 AM
To: [email protected]
Subject: Re: [rt-users] RT4 add attachments to reply/comment
On Wed, Aug 10, 2011 at 08:31:54AM +1000, Joanne Keown wrote:
> OK, I've removed "Content:" and left the line in between (see below) but
> the email is still
> coming through without the attachment L.
>
>
> Subject: AutoReply: {$Ticket->Subject}
> Content-Type: text/html
> RT-Attach-Message: yes
Hopefully outlook is mangling your whitespace, since it's important that it be
top of template
Subject:
Content-Type
RT-Attach-Message
<blank line>
content
> RT-Attachment: 459/7206/4826
>
> Does the reference to "RT-Attachment: 459/7206/4826" above mean that the
> attachment I uploaded
> into the Reply screen has been attached to the email (at least at that
> point)? Should I be
> looking for a further reference to the attachment also in the Console
> output log too?
As you noted, on Ticket 459, Transaction 7206 had Attachment 4826 You can look
those up in the database by id.
You're showing us the "Show outoing mail" emails, correct?
You need to show the headers from the actual mail as received by the outside
recipients.
You'll also see a lot on the console in the debug log
-kevin
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