Hi Thomas and RT guru's,
Many thanks for your response below, however, I don't believe the Content has
anything to do with this issue. I tried switching the two lines around (as
shown below) but this stopped the email from working all together.
Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
RT-Attach-Message: yes
Content:
The email content is coming through OK but just not with the attachment; there
are no errors in the Console output log either. I'm not sure what I should be
looking for, however, it would appear (to us) that RT isn't attaching these
when sending the email - even thought the ticket History is indicating that it
should be. Help? :)
If anyone has crossed this bridge before then I would love to hear from you.
Kind regards
Jo
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Thomas Sibley
Sent: Tuesday, 9 August 2011 8:29 AM
To: [email protected]
Subject: Re: [rt-users] RT4 add attachments to reply/comment
On 08/08/2011 06:25 PM, Joanne Keown wrote:
> Subject: AutoReply: {$Ticket->Subject}
> Content-Type: text/html
> Content:
> RT-Attach-Message: yes
Where'd that blank "Content:" header come from? Your template should be:
Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
RT-Attach-Message: yes
Your autoreply text here.
Thomas
--------
2011 Training: http://bestpractical.com/services/training.html
Hi all,
Thanks for raising this Joy as I am also grappling with this issue in RT4. The
attachments add to the Reply but seem to not be making it to the external
recipients. I have the following set in my template:
Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
Content:
RT-Attach-Message: yes
And the message on the outgoing mail is:
Managed-BY: RT 4.0.0 (http://www.bestpractical.com/rt/)
Subject: [diana ferrari: Customer Query #459] AutoReply: Shipping & Refunds
MIME-Version: 1.0
In-Reply-To: <[email protected]>
Date: Mon, 8 Aug 2011 10:39:50 +1000
RT-Ticket: rt.coloradogroup.com.au #459
References: <[email protected]>
<[email protected]>
Precedence: bulk
Message-ID: <[email protected]>
Reply-To: [email protected]
Content-Type: multipart/alternative; boundary="----------=_1312763990-11455-11"
Content:
X-RT-Loop-Prevention: rt.coloradogroup.com.au
To: [email protected]
Content-Transfer-Encoding: 8bit
From: "Jo Keown via RT" <[email protected]>
Subject: AutoReply: Shipping & Refunds
Content-Type: text/plain; charset="utf-8"
Content:
X-RT-Original-Encoding: utf-8
RT-Attach-Message: yes
Dear Jo
This is a test to see if the attachment goes along with the email to my
[email protected] account.
The attachment should be called "Web Store Tools.xls".
Thanks
Jo
If you wish to contact us regarding this matter, please phone 1800 101 285 and
quote reference number 459.
Warm Regards,
The diana ferrari team
[email protected]
Any hints would be greatly appreciated. Is there something I should be looking
for that would tell me that RT has attempted to send out the response with the
attachment?
Cheers
Jo
Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph: +61 7 3877 3399
Mobile: 0402 697 351
Email: [email protected]
Sign up to FUSION now for special member offers at 5 of Australia's leading
fashion brands.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Joy Dragon
Sent: Tuesday, 9 August 2011 8:07 AM
To: rt-users
Subject: [rt-users] RT4 add attachments to reply/comment
Hi,
I need to add the attachments to the replies and comments of our tickets
I saw that you can add the header RT-Attach-Message, to the template,
but I guess its not working with just that
Is there anything else that I need to do to use that functionality?
Does that work in RT4?
Thanks
Joy Dragon unki no ryoushi
--------
2011 Training: http://bestpractical.com/services/training.html
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