Hi Thomas,
Thanks once again.
OK, I've removed "Content:" and left the line in between (see below) but the
email is still coming through without the attachment :(.
Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
RT-Attach-Message: yes
Below is the extract from the ticket history that was generated from the Reply
action...
Managed-BY: RT 4.0.0 (http://www.bestpractical.com/rt/)
MIME-Version: 1.0
Subject: [diana ferrari: Customer Query #459] Shipping & Refunds
In-Reply-To: <[email protected]>
Date: Wed, 10 Aug 2011 08:31:38 +1000
RT-Ticket: rt.coloradogroup.com.au #459
RT-Attachment: 459/7206/4826
References: <[email protected]>
<[email protected]>
Precedence: bulk
Reply-To: [email protected]
Message-ID: <[email protected]>
X-RT-Loop-Prevention: rt.coloradogroup.com.au
X-RT-Original-Encoding: utf-8
BCC: [email protected], [email protected],
[email protected]
From: "Jo Keown via RT" <[email protected]>
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
<URL: http://rt.coloradogroup.com.au:8080/Ticket/Display.html?id=459 >
Test number 6: Wooop woooop.
Attachment is on this one too.
Does the reference to "RT-Attachment: 459/7206/4826" above mean that the
attachment I uploaded into the Reply screen has been attached to the email (at
least at that point)? Should I be looking for a further reference to the
attachment also in the Console output log too?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph: +61 7 3877 3399
Mobile: 0402 697 351
Email: [email protected]
Sign up to FUSION now for special member offers at 5 of Australia's leading
fashion brands.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Thomas Sibley
Sent: Wednesday, 10 August 2011 8:06 AM
To: [email protected]
Subject: Re: [rt-users] RT4 add attachments to reply/comment
On 08/09/2011 05:59 PM, Joanne Keown wrote:
> Many thanks for your response below, however, I don't believe the
> Content has anything to do with this issue. I tried switching the two
> lines around (as shown below) but this stopped the email from working
> all together.
Remove the Content: line entirely, it's useless, and make sure there is
a blank line between the last header (RT-Attach-Message: yes) and your
template text.
> Subject: AutoReply: {$Ticket->Subject}
> Content-Type: text/html
> RT-Attach-Message: yes
> Content:
Thomas
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--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
