Meant to say, before I got sidetracked... ahem... ;-)
Thanks for the reply and offer of replacements. It's good customer
service that keeps people coming back for future purchases! :-)
Warren
Quoting Rich Mellor <r...@rwapservices.co.uk>:
Hi Warren,
If we can sort out the problem, then yes, I intend sending out
replacements free of charge to those who have bought them and not
returned them for a refund.
I will of course keep people updated
Rich
On 06/06/2011 11:32, war...@wdlee.co.uk wrote:
Hi Rich,
Thanks for taking the time to reply here. I bought one of the
membranes, but must admit that I hadn't had the time to test it and
discover the problems myself, till after Colin discovered and
mentioned them, and I haven't had a chance to return mine yet.
If you sort the problem, are you planning to send out replacements
free off charge, to those who bought one and haven't sent it back
for a refund? If you are, then I'm happy to hang on to mine without
a refund for now, but it would be great if you could keep us
up-to-date one way or the other.
If you manage to fix the problem, I've no doubt that you could be
on to a winner, as many people have had problems with their
original keyboard membranes and eventually more will, no doubt. A
successful solution would be very welcome!!
Please keep us updated, and thanks for the heads-up!
Warren
Quoting Rich Mellor <r...@rwapservices.co.uk>:
Colin Piggot <quazar@...> writes:
Spent a bit more time on this today, and a few emails to Rwap...
Warren wrote:
No worries! I'd have probably seen them on ebay anyway, and tried
one, given the problems I've had in the past with my membrane.
Pity the guy making them, didn't produce a test one first and at least
contact somebody with a SAM to try it.
I've done more testing, the new membrane does seem to have some
issues with
regards to the actuation force - take it out the SAM keyboard assembly and
it works, but when fitted in the keyboard unless you batter the keys it
doesn't register. Also, I have also noticed holding the new
membrane against
an old one is that when I line up the circular contact pads at one edge I
can then see at the far end of the new membrane the contacts are out by
about 2mm horizontally, that will also add further problems to
the actuation
of them.
The membrane I have is now packaged up to get sent off for a refund...
