Hi Chanel,I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments.I have created a patch for this that appears to fix this problem. You will find that patch
All other unprivileged users can attach files.
chanel
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Dustin Graves
Sent: Thursday, March 24, 2016 3:09 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Attachments don't reach database for one user
Hi
Hi Chanel,
> On Mar 24, 2016, at 5:58 PM, Chanel Wheeler wrote:
>
> Further experimentation has revealed that if the user sends an attachment by
> email it works (doesn’t via the web interface). Also, if I promote the user
> to the privileged level then she can add
Further experimentation has revealed that if the user sends an attachment by
email it works (doesn’t via the web interface). Also, if I promote the user to
the privileged level then she can add attachments via the web interface. I
tried giving the unprivileged group all possible permissions but
I recently upgraded my database from 4.0.4 to 4.4.0. Everything works
fine except for one user who doesn't get the right links. Whenever the
user clicks on a queue all tickets have the format:
' __id__/TITLE:#',
while every other user has the correct format of:
'__id__/TITLE:#',
This cause
I'm noticing there's no easy way to backup and restore any Request Tracker
system settings such as accounts created, ticket custom fields, theme
settings, etc...
This might be more of a feature request, but can we have a way to backup
the specific files in an archived file for easy backup and
Hi Christian,
thanks for the hint - didn't see this extension on the website.
Stefan
-Ursprüngliche Nachricht-
Von: Christian Loos [mailto:cl...@netcologne.de]
Gesendet: Mittwoch, 23. März 2016 17:05
An: Stefan Krüger; rt-users@lists.bestpractical.com
Betreff: Re: Hide Custom Fields in