All other unprivileged users can attach files.


From: rt-users [] On Behalf Of 
Dustin Graves
Sent: Thursday, March 24, 2016 3:09 PM
Subject: Re: [rt-users] Attachments don't reach database for one user

Hi Chanel,

On Mar 24, 2016, at 5:58 PM, Chanel Wheeler 
<<>> wrote:

Further experimentation has revealed that if the user sends an attachment by 
email it works (doesn’t via the web interface). Also, if I promote the user to 
the privileged level then she can add attachments via the web interface. I 
tried giving the unprivileged group all possible permissions but it had no 

Ah, I didn’t realize this user was unprivileged. And this is the only 
unprivileged users experiencing this trouble? Other unprivileged users and 
privileged users all are able to attach files normally?

I will take a look at this again with the Self-Service interface in mind.

Thank you,
RT 4.4 and RTIR Training Sessions
* Washington DC - May 23 & 24, 2016

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