Hi Chanel,

I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments.

I have created a patch for this that appears to fix this problem. You will find that patch attached. This will be fixed in 4.4.1.

Thank you,

Attachment: fix_selfservice_attachments.patch
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On Mar 24, 2016, at 6:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote:

All other unprivileged users can attach files.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves
Sent: Thursday, March 24, 2016 3:09 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Attachments don't reach database for one user
Hi Chanel,
On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote:
Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect.
Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally?
I will take a look at this again with the Self-Service interface in mind.

Thank you,

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