Re: [rt-users] Attachments don't reach database for one user

[Dustin Graves]

Hi Chanel, I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments. I have created a patch for this that appears to fix this problem. You will find that patch attached. This will be fixed in 4.4.1. Thank you, Dustin

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On Mar 24, 2016, at 6:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote: All other unprivileged users can attach files.   chanel   From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 3:09 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user   Hi Chanel,   On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote:   Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect.   Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally?   I will take a look at this again with the Self-Service interface in mind. chanel Thank you, Dustin

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